Welcome to the world of Beroa Spa in Arcachon, a sanctuary of relaxation where every detail is designed for your well-being. Here are the answers to the most frequently asked questions to help you prepare for your experience and fully enjoy your visit.

Your Experience and Session Process

What is the BEROA experience?

The Beroa Experience is an invitation to a fully personalized sensory journey. Upon your arrival, we’ll spend some time talking with you and assessing your skin type, expectations, and needs. You then choose, with the practitioner’s guidance, the massage oil (maritime pine, arnica, or calendula) and clay (green, yellow, or red) best suited to your energy and skin.

Each treatment includes:
- a bathrobe and towel,
- access to the mixed-gender hammam for two 10-minute sessions,
- access to the herbal tea lounge (hot and cold detox drinks),
- private showers and a beauty area to extend your sense of well-being.

A complete, rejuvenating, and harmonizing ritual designed to reconnect the body, skin, and mind.

What should I wear when visiting the spa?

We invite you to bring a one-piece or two-piece swimsuit, suitable for the spa environment. Beach shorts are not permitted. Individual changing cabins and secure lockers are available for you to change and store your personal belongings. We recommend removing your jewelry before your session to fully enjoy your treatment.

Should I bring flip-flops?

You can bring your own flip-flops, as long as they're clean. As for everything else, everything you need is provided on site so you can enjoy your experience to the fullest.

In particular, we provide a bathrobe and a towel tailored to your wellness experience.

Is the spa co-ed?

Yes, Spa Beroa is co-ed throughout its opening hours. The hammam is accessible to all guests aged 16 and over.

Is Spa Beroa accessible for guests with reduced mobility?

Absolutely, Spa Beroa is designed to accommodate guests with reduced mobility. All areas are spacious, ensuring unimpeded wheelchair access.

Are showers and products available after the treatment?

Yes, individual showers and restrooms are at your disposal. We provide shower gel, conditioner, and a moisturizing cream, all made with natural ingredients from the OCEOPIN range.

Is the spa open all year round?

Yes, the Beroa Spa is open year-round and heated to ensure optimal comfort in any season. It is open Monday through Saturday from 9 a.m. to 7 p.m. and Sunday from 9 a.m. to noon.

What is a session like at Spa Beroa?

Upon your arrival, our team will welcome you and guide you throughout your experience. After a brief consultation based on the form you filled out when you made your reservation, you’ll enjoy the hammam, followed by your chosen treatment or ritual. You’re welcome to relax in the herbal tea lounge at any time during your experience.

Should I inform you if I have a specific health condition?

Yes, it is important to inform us of any health issues, allergies, or specific conditions. This allows us to adapt your treatment with the utmost care and safety. You can provide this information via the form when making your reservation. Your practitioner will be aware of all details at the time of your treatment. Please do not hesitate to mention it to them if you deem it necessary.

May I bring a companion if they are not receiving a treatment?

No, access to the spa is exclusively reserved for clients with a treatment or ritual reservation. To preserve the tranquility and quality of the experience, companions cannot access the relaxation areas without a booked service.

How long before my session should I arrive?

Please arrive 5 to 10 minutes before your appointment begins so you can relax and enjoy your welcome and preparation.

Is there parking available nearby?

Parking is available in the surrounding streets, where several public spaces can be found. During the summer season, we advise you to allow extra time to find a parking space near the spa. The town of Arcachon can experience heavy traffic during the summer, and we recommend traveling by bicycle if possible.

Is it necessary to book my session in advance?

Yes, all services require advance booking to ensure the quality and serenity of your experience. Reservations can be made online directly on our website. Our team is also available by phone to assist you if needed.

I need to reschedule or cancel my session; how do I proceed?

If your reservation is not part of a promotional offer, you may modify or cancel your treatment up to 48 hours before the scheduled date. Beyond this period, the service cannot be canceled or postponed.

Should I arrive early for my appointment?

Yes, we recommend that you arrive 5 to 10 minutes before your appointment time. This will give you time to fully enjoy your welcome, settle in at your own pace, and begin your experience under the best possible conditions.

To ensure the comfort of all our clients and the smooth running of your treatment, we ask that you arrive on time. If you are late, the duration of your appointment may be adjusted so as not to affect subsequent appointments.

What are your opening hours?

The Beroa Spa is open Monday through Saturday from 9 a.m. to 7 p.m. and Sunday from 9 a.m. to noon.

What is the exact address of Spa Beroa?

Spa Beroa in Arcachon is located at 134, boulevard de la plage, 33120 ARCACHON. We are just a short walk from Eyrac beach and 5 minutes from the summer town.

Are massages therapeutic or medical?

The massages offered at Beroa are wellness treatments designed to promote relaxation, muscle relief, and overall balance. They are therefore not intended for therapeutic or medical purposes.

Even when the treatments are performed by a practitioner who is also certified in massage and physical therapy, they do not constitute medical, paramedical, or rehabilitation procedures and cannot replace medical care.

However, each treatment is personalized to best meet your current needs and expectations.

Benefits and Treatment Selection

What are the benefits of the hammam?

The hammam offers a moment of profound relaxation. It purifies the skin, eliminates toxins, and releases muscle tension. It also promotes improved sleep and a general feeling of lightness.

What are the contraindications for hammam or massages?

The hammam is not recommended in cases of fever, infection, unstable heart conditions, hypertension, advanced pregnancy, or severe asthma. Massages are not recommended in cases of skin infection, acute inflammation, phlebitis, or recent surgery. If you have any doubts, it is advisable to consult your doctor.

Can you use the hammam without booking a treatment?

Yes, you can access the hammam without booking a treatment, subject to spa availability. If you’d like to use only the hammam, please check our online reservation system to see which time slots are available: Book an Appointment with Spa Beroa

Are your massages performed by physical therapists?

Clément, our lead practitioner, is a certified physiotherapist. His expertise in the human body allows him to adapt each treatment with precision, safety, and sensitivity. His techniques combine technical mastery and intuition, providing a massage that is both therapeutic and deeply relaxing.

What is a clay ritual?

It is a complete experience combining exfoliation, a clay wrap, and a massage. Natural clays, combined with our precious oils, purify, remineralize, and rebalance the body and mind.

What is the difference between a massage and a ritual?

A massage is a treatment focused on the body, performed using manual techniques designed to promote relaxation, relieve tension, or aid in muscle recovery.

A ritual is a more comprehensive experience that combines several wellness steps, such as a scrub, a clay wrap, a massage, or some relaxation time in the hammam. Rituals allow you to fully enjoy the benefits of our clay treatments and offer your body and mind a true moment of escape.

If you're having trouble deciding between several treatments, our team will be happy to help you choose when you make your reservation.

Treatment Customization

What type of oil should I choose?

We offer three massage oils formulated to address specific needs: Maritime Pine Oil (invigorating and energizing), Arnica Oil (soothing and relaxing), and Calendula Oil (gentle and regenerating). The type of oil will be selected based on the questions asked following the hammam session.

Which type of clay should you choose?

We offer three types of natural clay, each identifiable by its color: green clay (purifying and balancing), yellow clay (remineralizing and softening), and red clay (toning and stimulating). The type of clay will be selected based on the questions asked following the hammam session.

Do you use natural or organic products?

Yes, all our products are crafted from natural ingredients and handmade using French clays and cold-pressed vegetable oils. They contain no parabens, silicones, or synthetic additives, ensuring respect for your skin and the environment. A list of ingredients is available on-site.

Can the products used during treatments be purchased?

Yes, all our products — oils, clays, and scrubs — are available in our boutique, allowing you to extend your experience at home.

Pregnancy and Well-Being

Can I get a massage while I'm pregnant?

Yes, expectant mothers are welcome at Beroa. Certain massages can be adapted for pregnancy to offer you a moment of relaxation and well-being in complete peace of mind.

As a precaution, we ask that you let us know if you are pregnant when you make your reservation so that we can recommend the treatment best suited to your situation.

In the event of a high-risk pregnancy or a specific medical contraindication, your doctor or midwife may be consulted.

What types of care are appropriate for pregnant women?

Many of our treatments can be tailored to the specific needs of expectant mothers. The protocols, comfortable positions, and certain products used can be adjusted to ensure a pleasant and safe experience.

When you make your reservation, our team will recommend the most appropriate treatment based on your stage of pregnancy and your expectations.

Can I use the steam room while I'm pregnant?

As a precaution, we generally do not recommend using the hammam during pregnancy due to exposure to high heat. However, with your consent, we can adjust the temperature in the hammam to 40 degrees Celsius.

Do I need to mention my pregnancy when I make my reservation?

Yes, it's important to let us know about your pregnancy when you make your reservation, even if you've only recently found out.

This information allows us to tailor your care, recommend the most appropriate treatments, and welcome you in the most comfortable and safe environment possible.

In what position is the massage performed during pregnancy?

The comfort and safety of the expectant mother are at the heart of our approach. Depending on the stage of your pregnancy, we adjust the massage positions to ensure you enjoy the most relaxing experience possible.

Our team will ensure you are comfortable throughout your treatment so that you can fully enjoy this moment of relaxation.

trio massage

Can you get a massage for three at a spa in Arcachon?

The Trio Massage is a wellness experience shared by three people at the same time. Two of you enjoy the duo treatment room, while the third is welcomed into the private treatment room. The treatments take place at the same time, in an intimate and private setting. The package includes the hammam, the detox herbal tea lounge, Océopin skincare products, a robe, and a towel—just like our other packages.

Who is the trio massage for?

For any group of three people looking to share a moment of relaxation: friends, sisters, mothers and daughters, coworkers, family members… This offer is designed so you can enjoy the experience together while still maintaining the privacy of each individual treatment.

Is the steam room included?

Yes, the 30-minute hammam experience is included in the Trio Package, as it is in all our packages. You’ll enjoy steam infused with maritime pine essence before your massage, ensuring optimal muscle relaxation and a complete experience from the moment you arrive.

What does the session actually involve?

Upon arrival, you’ll be welcomed together and can enjoy the steam room. Next, two people will be seated in the duo treatment room, and the third in the private treatment room. The massages begin at the same time—you’ll be separated during the treatment but will share the experience together. Afterward, you’ll gather around the detox herbal tea station.

Can we choose different massages for each person?

Yes, everyone can choose the treatment that suits them best from our catalog. The trio doesn't necessarily mean the same massage for everyone—the key is that the treatments start at the same time so that the experience is truly shared.

How long does the session last in total?

Allow an average of 1 to 2.5 hours, depending on the treatments you choose, including the hammam and herbal tea room. We recommend allowing a little extra time so you can arrive relaxed and leave without rushing—that’s the whole spirit of Beroa.

How do I book the trio massage?

Reservations are made all at once for all three people, directly online at www.beroa.frIt is not possible to book individually for this package—all three treatments must be confirmed together to ensure that both treatment rooms are available during the same time slot.

How much does the trio massage cost?

The trio massage is offered at a flat rate for all three people. Visit www.beroa.fr to view current rates based on the treatments selected. Partner CSEs receive their usual discount on this package.

Can the Trio Massage be purchased as a gift card?

Absolutely. A trio massage is the perfect gift idea for a birthday, a bachelorette party, or any occasion that calls for something special. Click on “Gift Cards” in the offer tab to access them.

Rates and Conditions

How long does a treatment or ritual last?

The Beroa Experience includes approximately 35 minutes of treatment (welcome, steam room, relaxation, and herbal tea). Added to this is the duration of the treatment you choose: massage, exfoliation, body wrap, or ritual, which lasts between 25 and 80 minutes depending on the package.

How far in advance can I book a session?

Appointments can be booked up to 2 hours in advance, subject to practitioner availability.

What are the terms of a 10-session package?

A 10-session package involves purchasing 10 treatments/rituals of the same type, with the flexibility to use them over an unlimited period. Upon purchase, you will receive a code that allows you or a loved one to redeem sessions when booking. Purchasing a 10-session package allows you to save on one session: you acquire 10 sessions for the price of 9.

Can I share treatments from a 10-session package?

Absolutely, you may use all the treatments yourself, share them, offer them as gifts, or use them as a group. It is a highly flexible product with no time limit.

GIFT CARDS

How do I give a spa treatment as a gift at Spa Beroa?

All products are available as gift cards: treatments (scrubs, body wraps, hammam), single and duo massages, single and duo rituals, featured rituals, and in-home massages. You’ll find them all under the“Gift Cards”category. Once payment is complete, you’ll receive a code that you can send to the recipient via email or print out as a gift certificate.

What is the validity period for Gift Cards?

The recipient has one year to use their Gift Card; the expiration date is clearly indicated on the voucher. After this period, the card automatically becomes void and cannot be used.

How do I use a gift card?

To use your gift card, simply book the treatment or ritual of your choice directly online at: www.beroa.fr

When making your reservation, simply enter the number or code on your gift card at checkout. If you have any questions or would like assistance with your reservation, our team is here to help.

Can I change the service associated with my gift card?

Yes, it is certainly possible to change the service associated with your gift card. If you would like to choose a different treatment or ritual than the one originally planned, please contact our team before your visit. We will work with you to explore the options for making changes based on the value of the gift card and the services you’d like.

Our goal is to help you enjoy the Beroa experience that best suits your current preferences.

Spa Philosophy and Identity

Are the treatments conducted in privacy?

Yes, Spa Beroa features two private cabins, designed to ensure discretion, comfort, and respect for each client's well-being. Each treatment takes place in a peaceful and respectful atmosphere.

Can I choose my practitioner?

When booking your treatment, you will have the option to choose from the available practitioners on your selected day. Both male and female practitioners are trained in the same treatment protocols and will provide you with the best possible care.

Private Bookings

Can a hammam be booked privately in Arcachon?

Yes. At Beroa, each private hammam session in Arcachon is exclusively reserved for your group (birthdays, bachelor/bachelorette parties, or for a special intimate moment), offering a wellness immersion in an elegant and serene environment. Private bookings also include:

• access to our refined herbal tea room to extend your experience with hand-picked organic herbs from Mathilde at Pieuré de Bray,

• premium bathrobes and towels from Linvosges,

• natural personal care products (shower gel and conditioner) from Océopin.

Two formats are available to accommodate your group: 30 minutes for smaller groups and 1 hour for groups of up to 10 people.

How many people can be accommodated for a bachelorette party at the spa?

For a bachelorette party in Arcachon, our private hammam comfortably accommodates up to 10 people. Depending on your group size, you can choose:

• The 1- or 2-person option: 30 minutes,

• or the 3- to 5-person format: 45 minutes.

Each group benefits from an exclusively reserved space, transforming this spa experience into a memorable activity for a celebration among friends, in a delicate and welcoming atmosphere.

Is the hammam suitable for a corporate event or team building?

Absolutely. Our corporate hammam service in Arcachon is designed for small groups (up to 10 people) wishing to integrate a moment of well-being into a seminar or team-building program.

Private booking ensures discretion and comfort, while access to our herbal tea room and relaxation areas fosters conviviality after a meeting or professional activity, all within a refined setting on the Arcachon Bay.

Is it possible to customize the musical ambiance during a private hammam session in Arcachon?

Yes. During your private hammam session in Arcachon, you have the option to play the music of your choice to create a fully personalized atmosphere.

This thoughtful detail transforms the experience into an even more intimate and memorable moment:

• a dedicated playlist for a bachelorette party in Arcachon,

• meaningful music for a wedding anniversary at the spa,

• an intimate ambiance for a couple's moment,

• a festive selection for a birthday celebration at the spa in Arcachon,

• or a more soothing tone for a wellness seminar or team-building event.

Private booking allows you to enjoy an experience tailored to your preferences, in an elegant and confidential environment, with access to the herbal tea room, premium linens (bathrobes and towels), and our natural cosmetics provided for your use.

Every detail is meticulously considered to make your visit to Beroa a truly signature moment on the Arcachon Bay.

Home Care

What geographic area do you cover for home health care?

Home care services are available only in the municipalities of Arcachon and La Teste-de-Buch.

What home care services are available?

Only one treatment is available at home: a one-hour-and-fifteen-minute massage, priced at €160 (including tax). This massage is identical to the one provided at the spa—same procedures, same quality, same therapist. The price takes into account travel time and the associated logistics.

What arrangements should be made to welcome the practitioner?

Nothing special is required on your end. The therapist brings everything needed: a massage table, towels, and oils. Just make sure there’s enough open space to set up the table—indoors or outdoors, whichever you prefer. A quiet environment, free from excessive noise, will help you relax and enhance the quality of your treatment.

How much time should I set aside in total for a home care session?

Allow 1 hour and 35 minutes in total: 10 minutes for setup once the therapist arrives, 1 hour and 15 minutes for the massage, and then 10 minutes for cleanup. We recommend scheduling this time slot so that neither of you has any other commitments, allowing you to fully enjoy the experience.

Is the hammam included in the in-home package?

No, the hammam is not included in the at-home package—it is an integral part of the Beroa Spa facilities and cannot be replicated elsewhere. If you would like to enjoy the full experience, including the hammam and herbal tea lounge, we invite you to book directly at the spa.

Are there any recommendations for getting the most out of at-home care?

For best results, we recommend setting aside a space where you will be alone for the duration of the treatment. The absence of outside distractions—other people, the phone, ambient noise—allows for a deeper sense of relaxation and greater well-being.

Can we offer a home treatment as a gift card?

Yes, the in-home service is available as a gift card. It’s a particularly popular gift idea for people with limited mobility, new parents, or simply those who enjoy being pampered without leaving home. You’ll find it in the Gift Cards section of the website.